What is TQM?
Who is known as the father of TQM (Total Quality Management)?
Which of the following is a principle of TQM?
Which 'pillar of TQM' recognizes that product quality is a result of process quality?
What is the kind of focus put in a company's processes in TQM?
In TQM, suppliers are treated as?
How does the product quality change after implementing the TQM philosophy?
Which of the following is a tangible benefit of following TQM?
A company is known to have a reward policy for its employees. The manager gives its employees a chance to improve if a mistake is conducted by them. What can you infer about the management culture?
How do Quality Leaders interact with people rather than directing and supervising them?
Which of the false regarding quality leaders reviewing organizational performance?
Which of the following is not a principle of JIT manufacturing?
Which of the following is a dimension of 'product quality'?
Which of the following is not a six sigma belt level ranking?
What does the abbreviation A.S.Q stand for?
The manager of a company is known to threaten his employees for the presence of a defect. What can you infer about the management culture?
Company M has short-term goals like achieving the predicted quarterly profit. Company N has long-term goals like achieving sustained customer satisfaction. What can you infer about the management culture?
TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?
Which of the following is mandatory in TQM to attain customer satisfaction?
Who among the following is not an American Quality Guru?
Which of the following does not belong to External Failure Costs?
Which of the following is not part of customer perceptions, according to the ASQ survey?
Which team provides the overall direction for achieving a total quality culture?
Which of the following is not an element of customer service?
Who among the following is not part of a Quality Council team of an organization?
Which of the following is not a performance appraisal factor?
Which of the following is associated with defining of product or service features and specifications?
Choose the incorrect statement related to quality improvement.
What happens when the top management does not effectively communicate about the company's TQM program properly from top to bottom?
In which quality improvement strategy, improvements to processes, products and services are achieved on an incremental basis?